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Empowering excellence: Total Quality Management training for superior crop breeding services

TQM, short for Total Quality Management, is a comprehensive management strategy aimed at continually enhancing the quality of products and services. It involves all organizational employees and emphasizes meeting customer needs and surpassing their expectations through the integration of quality across all processes and functions. TQM underscores the significance of leadership, customer satisfaction, employee participation, process improvement, and data-driven decision-making as indispensable elements for attaining organizational excellence, all of which are being seamlessly integrated within Breeding Research and Services.

 

Breeding Research and Services (BRS) leadership recently completed an intensive Total Quality Management (TQM) training program. The training complements process management work initiated by the Initiative and contributes to providing unparalleled services to crop breeders across CGIAR.

 

CGIAR Initiative on Breeding Resources; April 2 2024

Fortifying quality management foundations

TQM, short for Total Quality Management, is a comprehensive management strategy aimed at continually enhancing the quality of products and services. It involves all organizational employees and emphasizes meeting customer needs and surpassing their expectations through the integration of quality across all processes and functions.

 

TQM underscores the significance of leadership, customer satisfaction, employee participation, process improvement, and data-driven decision-making as indispensable elements for attaining organizational excellence, all of which are being seamlessly integrated within Breeding Research and Services.

 

The Initiative provides crop breeders across CGIAR-NARES networks with the services necessary to deliver top-tier crop varieties globally. This includes trialling and nursery services, digital solutions, crop breeding analytics, but also helping these networks to implement best processes, practices, and protocols. To ensure operational precision and efficacy, the Initiative itself is undergoing a meticulous process management exercise, scrutinizing work habits across all units.

 

The primary objective of this effort is to establish a robust quality management system across the Initiative, ensuring consistent delivery of services meeting the highest quality standards.

Empowering leadership for quality improvement

Leadership plays a central role in driving this forward, ensuring that all individuals, strategies, and objectives are aligned toward a shared goal of maintaining quality standards.

 

In light of this, the Total Quality Management (TQM) training was provided to all Breeding Research and Services key staff members responsible for delivering services within the organization.

 

The TQM training program is instrumental in providing leaders and staff with continuous improvement and business transformation skills. Through this program, participants acquire industry-best-practice methodologies for performance measurement, cultural change management, impactful communication, and effective collaboration across functions, geographies, and disciplines.

 

Comprising 5 modules – Business Process Management, Project and Program Management, Lean-driven leadership, Change Communication, and Collaboration through Process Teams, the TQM program incorporates theoretical learning, real-life cases, breakout sessions, tests, extensive case studies, and coaching for selected participants.

 

The exceptional success rate of the training, with all fifteen Breeding Research and Services participants passing the tests and receiving certification, underscores its effectiveness and appropriation. Feedback from participants was extremely positive, highlighting the versatility and applicability of the learning.

 

Sharifah Syed Alwee, Breeding Research and Services Senior Director, emphasizes the dual objectives of the training: Individual progress that are already evident, according to Gustavo Teixeira, Operations Expert for the Initiative: “Participants are changing and demonstrating increased confidence and initiative in their roles. Since the beginning of the training, we’ve seen them raise and intervene; we are confident that they are ready to implement the learnings in their own units.”

 

See https://www.cgiar.org/news-events/news/empowering-excellence-total-quality-management-training-for-superior-crop-breeding-services/

 

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